Frequently Asked Questions
Everything you need to know about your Abbott Lyon experience.
How long does shipping take for personalized items?
As each personalized piece is handcrafted to order, please allow 3-7 business days for production before your item is dispatched via your chosen shipping method.
What is your return policy?
We offer a 30-day return window for most items. Please note that personalized or engraved pieces are unique to you and cannot be returned unless they arrive faulty.
Do your products come with a warranty?
Yes, we offer a 2-year quality guarantee on all our jewelry and watches, covering any manufacturing defects to ensure your pieces stand the test of time.
Is your jewelry water-resistant?
Our jewelry is crafted using high-quality plating techniques; however, to maintain the luster and longevity of your pieces, we recommend avoiding contact with water, perfumes, and lotions.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible 'buy now, pay later' options through providers like Klarna and Afterpay.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.